Terms of Service
Effective Date: November 15, 2025
Last Updated: November 15, 2025
Agreement to Terms
Welcome to Aylen Adventures. These Terms of Service ("Terms") govern your use of our website (www.aylenadventures.com), services, and any travel arrangements made through us. By accessing our website, booking travel services, or engaging with our business, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not use our services.
1. About Our Services
1.1 What We Do
Aylen Adventures is a travel agency specializing in family travel planning under Travel Planners International. We provide:
Travel consultation and planning services
Booking of flights, hotels, cruises, vacation packages, and activities
Custom itinerary creation
Travel recommendations and advice
Assistance with travel documentation and requirements
Customer support before, during, and after your trip
1.2 Independent Contractor Status
Aylen Adventures acts as an independent contractor and intermediary between you and travel suppliers (airlines, hotels, cruise lines, tour operators, etc.). We are not the principal or provider of the actual travel services. All travel arrangements are subject to the terms and conditions of the respective suppliers.
1.3 No Guarantees
While we strive to provide accurate information and excellent service, we do not guarantee:
Availability of specific travel options
Pricing accuracy from third-party suppliers
The quality of services provided by travel suppliers
That travel plans will proceed without interruption or change
2. Booking and Reservations
2.1 Booking Process
When you request travel services:
Consultation: We discuss your travel needs, preferences, and budget
Proposal: We present options and pricing for your approval
Confirmation: You authorize us to proceed with bookings
Payment: You provide payment as required
Documentation: We provide confirmations, itineraries, and travel documents
2.2 Authorization to Book
By engaging our services, you authorize Aylen Adventures to:
Make reservations on your behalf
Provide your personal information to travel suppliers as necessary
Accept the terms and conditions of travel suppliers on your behalf
Process payments for travel arrangements
2.3 Accuracy of Information
You are responsible for providing accurate information, including:
Full legal names (as they appear on passports/IDs)
Dates of birth
Passport numbers and expiration dates
Dietary restrictions, accessibility needs, or special requests
Contact information
Errors in the information you provide may result in additional fees, inability to travel, or loss of reservations.
2.4 Booking Confirmation
All bookings are subject to availability and confirmation by travel suppliers. A booking is not guaranteed until:
We receive written confirmation from the supplier
Required deposits or payments are received
We will send you a confirmation email with booking details
3. Pricing and Payment
3.1 Service Fees
Our compensation may come from:
Supplier Commissions: We earn commissions from hotels, cruise lines, tour operators, and other suppliers at no additional cost to you
Planning Fees: For certain services, we may charge a planning or consultation fee
Service Fees: In some cases, we may charge a service fee in addition to or instead of supplier commissions
All fees will be clearly disclosed before you authorize any bookings.
3.2 Travel Costs
You are responsible for all costs associated with your travel, including but not limited to:
Flights, hotels, cruises, and other accommodations
Tours, activities, and excursions
Travel insurance
Visa and passport fees
Meals and beverages (unless included)
Ground transportation
Gratuities and service charges
Personal expenses
3.3 Price Changes
Travel prices are subject to change until payment is received and bookings are confirmed. Factors that may affect pricing include:
Supplier rate changes
Currency fluctuations
Fuel surcharges
Government taxes and fees
Availability and demand
We will notify you of any significant price changes before finalizing bookings.
3.4 Payment Terms
Deposits: Most travel arrangements require a deposit to be made at the time of booking. Deposit amounts vary by supplier and are typically non-refundable.
Final Payment: Full payment is typically due 30-90 days before departure, depending on the supplier's requirements.
Payment Methods: We accept credit cards, debit cards, checks, and electronic transfers. Payment processing fees may apply.
Late Payment: Failure to make payments by the due date may result in cancellation of reservations and loss of deposits.
3.5 Price Accuracy
We make every effort to provide accurate pricing. However, if an error occurs:
We will notify you immediately
You may choose to proceed at the correct price or cancel without penalty
We are not obligated to honor incorrect pricing
4. Cancellations, Changes, and Refunds
4.1 Supplier Policies
All cancellations, changes, and refunds are subject to the policies of individual travel suppliers. These policies vary widely and may include:
Non-refundable deposits or payments
Cancellation fees that increase as the departure date approaches
Change fees for modifications to reservations
No refunds for certain types of bookings (e.g., promotional rates)
We will inform you of applicable policies before booking.
4.2 Our Cancellation Policy
Service Fees: Any planning fees or service fees paid to Aylen Adventures are generally non-refundable once services have been rendered.
Cancellation Assistance: If you need to cancel, we will:
Contact suppliers on your behalf
Process cancellation requests according to supplier policies
Provide documentation of cancellations and any refunds due
Assist with travel insurance claims if applicable
Cancellation Deadlines: You must notify us in writing of any cancellation or change request. We cannot guarantee processing of requests received after business hours or on weekends.
4.3 Changes to Reservations
Changes to existing bookings (dates, names, accommodations, etc.) may incur:
Supplier change fees
Fare differences
Additional service fees from Aylen Adventures
We will provide a cost estimate before processing any changes.
4.4 Supplier-Initiated Changes
Travel suppliers may change or cancel reservations due to:
Operational issues
Weather conditions
Force majeure events
Overbooking
In such cases:
We will notify you as soon as we are informed
We will assist in rebooking or finding alternatives
Compensation is subject to supplier policies
We are not liable for supplier-initiated changes
5. Travel Insurance
5.1 Strong Recommendation
We strongly recommend purchasing comprehensive travel insurance for all trips. Travel insurance can protect you against:
Trip cancellation or interruption
Medical emergencies
Lost or delayed baggage
Travel delays
Emergency evacuation
5.2 Not Our Responsibility
We are not responsible for costs incurred due to:
Illness, injury, or medical emergencies
Trip cancellations for personal reasons
Weather-related disruptions
Supplier bankruptcies or closures
Acts of terrorism or political unrest
Natural disasters
Travel insurance can help mitigate these risks.
5.3 Insurance Assistance
We can help you obtain travel insurance through reputable providers. Insurance premiums are generally non-refundable once purchased.
6. Travel Documents and Requirements
6.1 Your Responsibility
You are solely responsible for obtaining and maintaining valid travel documents, including:
Passports (valid for at least 6 months beyond your return date for most international travel)
Visas and entry permits
Health certificates and vaccination records
Travel authorizations (e.g., ESTA for U.S. travel)
Parental consent forms (if traveling with minors)
6.2 We Provide Guidance
We will inform you of known documentation requirements for your destination(s). However:
Requirements can change without notice
You should verify requirements with official government sources
We are not liable for denied entry or fines due to insufficient documentation
6.3 Name Accuracy
Critical: Names on all bookings must exactly match the names on your government-issued ID or passport. Even minor discrepancies can result in:
Denied boarding
Inability to check into hotels
Additional fees to correct
Complete loss of reservation value
7. Health and Safety
7.1 Travel Advisories
We recommend checking travel advisories from official sources:
U.S. Department of State (travel.state.gov)
Centers for Disease Control and Prevention (CDC)
World Health Organization (WHO)
You are responsible for understanding risks associated with your destination and taking appropriate precautions.
7.2 Medical Fitness for Travel
You are responsible for ensuring that you and your travel companions are medically fit to travel. Certain activities, destinations, or travel conditions may not be suitable for individuals with specific health conditions.
7.3 Special Needs
If you or your travel companions have:
Mobility limitations
Dietary restrictions
Medical conditions requiring special accommodations
Accessibility needs
Please inform us as early as possible. We will make reasonable efforts to accommodate your needs, subject to the capabilities of our suppliers. However, we cannot guarantee that all requests can be fulfilled.
8. Limitations of Liability
8.1 Our Role
Aylen Adventures acts solely as an intermediary between you and travel suppliers. We are not responsible for:
Acts or omissions of airlines, hotels, cruise lines, tour operators, or other suppliers
Quality of accommodations, meals, or services
Delays, cancellations, or changes made by suppliers
Loss, damage, or theft of personal property
Personal injury or death caused by suppliers
Force majeure events (weather, natural disasters, strikes, political unrest, etc.)
8.2 Limitation of Damages
To the maximum extent permitted by law, our total liability to you for any claim related to our services shall not exceed the total amount of fees paid to Aylen Adventures for the specific booking in question.
We are not liable for:
Indirect, incidental, or consequential damages
Lost profits or opportunities
Emotional distress
Punitive damages
8.3 Supplier Liability
Each travel supplier has its own terms and conditions, which limit their liability. You agree to pursue claims directly with the responsible supplier rather than with Aylen Adventures.
8.4 Third-Party Disputes
We are not responsible for disputes between you and:
Travel companions
Other travelers
Third parties at your destination
Travel suppliers
9. Your Responsibilities
9.1 Compliance with Laws
You agree to:
Comply with all applicable laws and regulations
Follow the rules and policies of airlines, hotels, cruise lines, and other suppliers
Respect local customs and laws at your destination
Do not engage in illegal activities
9.2 Respectful Conduct
You agree to:
Treat Aylen Adventures staff with respect
Communicate professionally
Provide timely responses to requests for information
Be truthful in all dealings with us
We reserve the right to refuse service to clients who are abusive, threatening, or disrespectful.
9.3 Timely Communication
You agree to:
Respond promptly to requests for information or documentation
Review all booking confirmations for accuracy
Notify us immediately of any errors or concerns
Keep us informed of changes to contact information
10. Intellectual Property
10.1 Our Content
All content on our website, including text, graphics, logos, images, and materials, is the property of Aylen Adventures and is protected by copyright and trademark laws.
You may not:
Copy, reproduce, or distribute our content without permission
Use our materials for commercial purposes
Modify or create derivative works
10.2 Your Content
If you provide us with testimonials, photos, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content for marketing purposes.
11. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Please review our Privacy Policy for details on how we collect, use, and protect your information.
12. Communications
12.1 Electronic Communications
By using our services, you consent to receive electronic communications from us, including:
Email confirmations and updates
Marketing communications (you can opt out anytime)
Transactional messages related to your bookings
Important notices and policy updates
12.2 Contact Information
You agree to provide accurate contact information and keep it up to date. We are not responsible for missed communications due to incorrect or outdated information.
13. Dispute Resolution
13.1 Informal Resolution
If you have a concern or complaint, please contact us first. We are committed to resolving issues fairly and promptly.
13.2 Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
13.3 Jurisdiction
Any disputes arising from these Terms or our services shall be resolved in the courts of Palm Beach County, Florida.
13.4 Arbitration
For disputes that cannot be resolved informally, both parties agree to binding arbitration in Palm Beach County, Florida, in accordance with the rules of the American Arbitration Association.
Exception: Either party may seek injunctive relief in court for intellectual property infringement or violation of confidentiality obligations.
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aylen Adventures regarding our services.
14.2 Modifications
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
We will notify you of material changes via email or website notice.
14.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.4 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
14.5 Assignment
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.
14.6 Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:
Natural disasters
War or terrorism
Government actions
Strikes or labor disputes
Pandemics or health emergencies
Technology failures
15. Specific Travel Disclaimers
15.1 Cruise Travel
Cruise bookings are subject to the cruise line's passenger ticket contract, which limits the cruise line's liability and may require disputes to be resolved in specific jurisdictions (often outside the U.S.).
15.2 Air Travel
Air travel is governed by airline contracts of carriage and may be subject to the Warsaw Convention, Montreal Convention, or other international treaties that limit airline liability.
15.3 International Travel
International travel may involve additional risks, including:
Political instability
Different safety standards
Limited access to medical care
Language barriers
Different legal systems
We recommend purchasing travel insurance with emergency assistance coverage.
15.4 Adventure Travel
If you book adventure activities (water sports, extreme sports, hiking, etc.), you acknowledge that these activities carry inherent risks. We strongly recommend:
Purchasing specialized travel insurance
Ensuring you have appropriate training and fitness
Following all safety instructions from activity providers
16. Testimonials and Reviews
We appreciate feedback and may request testimonials or reviews. By providing a testimonial, you:
Grant us permission to use your name, photo, and comments in marketing materials
Confirm that your testimonial is truthful and accurate
Understand that testimonials may be edited for length or clarity
You may request the removal of your testimonial at any time.
17. Gift Certificates and Promotions
17.1 Gift Certificates
If we offer gift certificates:
They are non-refundable and non-transferable
Expiration dates apply
Cannot be redeemed for cash
Subject to the terms stated on the certificate
17.2 Promotions and Discounts
Promotional offers:
Are subject to specific terms and conditions
May have blackout dates or restrictions
Cannot be combined with other offers unless stated
Are subject to availability
18. Minors
Our services are intended for adults 18 years or older. If you are booking travel for minors, you represent that you have the legal authority to do so.
Certain travel suppliers have policies regarding minors traveling alone or with adults other than their parents. You are responsible for complying with these policies.
19. Special Requests
We will make reasonable efforts to accommodate special requests (e.g., room preferences, dietary needs, celebrations), but we cannot guarantee fulfillment. Special requests are subject to availability and the discretion of the supplier.
20. Post-Travel
20.1 Feedback
We welcome your feedback after your trip. Your insights help us improve our services and recommendations.
20.2 Issues During Travel
If you experience problems during your trip:
Address concerns with the supplier immediately
Document issues with photos, receipts, or written notes
Contact us as soon as possible
Keep all documentation for potential claims
We can assist with resolving issues, but the supplier is primarily responsible.
Contact Information
If you have questions about these Terms of Service, please contact us:
Aylen Adventures
Email: travel@aylenadventures.com
Phone: (561)-856-2649
Address: 1334 Brian Way, West Palm Beach, FL 33417
Website: www.aylenadventures.com
Hours: 6:00 AM to 10:00 PM
Response Time: We aim to respond to all inquiries within 24-48 business hours.
Acknowledgment and Acceptance
By using our website, requesting a consultation, or booking travel services through Aylen Adventures, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree to these Terms, please do not use our services.
Thank you for choosing Aylen Adventures for your family travel needs. We look forward to helping you create unforgettable memories!
Seller of Travel Disclosures
Florida Seller of Travel No. ST17873
California Seller of Travel No. 2063964-50
Washington UBI No. 602232785
These Terms of Service were last updated on November 15, 2025.